We will need to use the personal data to fulfil your request and provide your: (i) flight if you choose to fly with us; and, (ii) other travel related arrangements if you choose to book them with us. This will include passing your personal data to relevant authorities such as passport control and border agencies and where appropriate relevant police and customs authorities. We may also need to contact you if we have questions regarding your request. Additionally, there may be travel arrangements that are not provided by us but which nevertheless form part of your overall journey which need to be fulfilled, such as details of your arrangements at airports and customs and immigration formalities.

To deal with the general enquiries you raise from time to time on our services;

To ensure that you or any passenger is not the subject or target of any economic or trade sanction law or regulation or travel ban;

For the purposes of accounting and billing, immigration and customs control, health and safety, security and legal compliance;

To carry out obligations and/or enforce rights arising from any contracts entered between you and us;

To carry out due diligence or other background checks on you (thru’ sanction and enforcement list data) so as to protect our rights, interests, property and safety and the interests, rights, property and safety of our clients, or others;

For internal record keeping and the general administration of your records by us which may include for example, accounting and billing, auditing, credit or other payment card verification, anti-fraud screening (including the use of credit reference agency searches and payment card validation checks), immigration and customs control, safety, security, health, administrative and legal purposes and systems testing, maintenance and development.

For security purposes to protect your personal data held and/or processed by us;

For training our employees in respect of providing our service and products to you;

For statistical analysis;

To improve our products and services;

For our general marketing purposes where you have notified us that you consent to receive information about us and our services, products and offers;

From time to time, we may also use your personal data to contact you for feedback on our services and third-party supplier services so as to assist us in their improvement and development, and to provide services tailored to your requirements and treat you more personally, for example:

to deliver messages and information that we think is relevant and may be of interest to you, prior to, during, and after your travel with us

to personalise and tailor your travel experience

When you are travelling with us and using airports at which we operate, we may have the ability to monitor where you are within the airport, for example, based on your having passed through security checks. This information may be used to assist with flight connections and with the prompt and effective boarding of aircraft, as well as to provide a personalised service.

Please also be aware that in some airports where we operate, facial recognition and related biometric technology is used in order to facilitate passenger boarding.

We shall keep your personal data for the above purposes in accordance with those retention periods set by applicable law and our internal policies.